Summary and Impact

I worked at Amazon as a UX Design Intern, where I designed notification systems for an internal financial automation platform for MJEs. As the design intern on a team processing trillions in transactions, I worked with PMs, engineers, and finance users. While my work is under NDA, my main contributions included:

1. Designing the product's notification system and workflow, saving 500K+ hours annually across Amazon's fintech ecosystem.
2. Creating a filtering framework that replaced search functionality across fintech tools.
3. Establishing a standardized notification framework that scaled across 200+ Amazon fintech tools.

Project Timeline

Here's my project timeline and key milestones over the summer.

My Main Takeaways

User mental models drive great design. The best designs work with how people already think, not against them. When I really understood how users behave, I could create solutions that felt natural instead of forcing them to learn something completely new.

Ownership transforms ambiguity into opportunity. Ambiguous projects aren't roadblocks; they're opportunities to take initiative. When stakeholders change or direction is unclear, I've learned to actively seek the right people and expand my research instead of waiting around for direction.

Design is about balancing trade-offs. It's figuring out how to balance user needs with technical feasibility and business constraints. I've learned that advocating for users while understanding real-world limitations is what makes design truly impactful.